Having Problems Accessing Files While At Home? Here’s What To Do.

I Thought I Could Use younity For Free!

You are correct. The younity app is completely free to use if you want to access or stream your files while on a local area network. So what does that mean?

You can skip ahead if you already know what a LAN is.

What’s a LAN?

A local area network (LAN) is essentially a Wi-Fi network within a relatively small area. This includes your home Wi-Fi, office Wi-Fi, and/or any location with a similar internet connection. The Internet as a whole is a wide area network (WAN). The Internet is a WAN that connects millions of smaller LANs. Think of it like an ocean that connects millions of islands.

When you use a device to access/stream files with younity, you’re either connecting to your computer locally (on a LAN) or remotely (off of a LAN). If your computer and the device you are using to access your files are on the same Wi-Fi network, then you’re connecting via a LAN. Otherwise, you’re using a remote connection.

With a free younity account, you can stream and access files that are stored within a LAN. A Premium account is required to download files for offline use, to stream your media files in the highest possible quality, and to access your files while off of a LAN (remote).


I’m On A LAN And I Still Can’t Access My Files!

Are you on a LAN and still receiving “Upgrade to Premium” messages on your device? Then there might be a problem with your Wi-Fi router and the DNS that it uses.

You can skip ahead if you already know what a domain name server (DNS) is.

What’s a DNS?

A domain name server/service (DNS) is something that your computer uses to convert domain names into IP addresses. Every website on the Internet lives on a server that has a unique IP address. A domain name (like Google.com or getyounity.com) is just a useful and user-friendly way of labeling an IP address.

When you type a website domain name (i.e. Google.com) into the search bar of a web browser and hit “enter”, your computer sends a request to a DNS. The DNS then converts the domain name into an IP address. This is how your web browser can request information from a specific server where a website lives. You can think of a DNS as a type of Yellow Pages for the Internet.

The Potential DNS Issue

While on a LAN, younity will utilize a DNS to help your devices talk to each other. It offers a secure way for younity to create connections between your local devices. The problem is, certain Wi-Fi routers will unintentionally prevent this from happening.

Your router could be configured to stop something called a “DNS rebinding attack”. This is a security measure put in place to prevent your DNS from returning IP addresses that live in the same LAN. This type of security configuration is useful for deterring potentially malicious users that are sharing your network. For example, if you were on a public Wi-Fi at a coffee shop or in an airport, this configuration could prevent a hacker from “serving” you a fake website and potentially stealing your information. Unfortunately, it creates a problem with media server applications like younity.


Here’s How To Fix It

Regardless of what type of device or operating system you are using, you’ll need to setup a Google DNS. This solution is only viable if you trust that your network is secure from malicious third parties. In most cases, a home Wi-Fi is secure from these types of potential attacks.

Mac

Typically, your ISP (internet service provider) will automatically configure your router to use their own DNS. Your DNS configuration can be easily altered to fix issues like the one we explained above. Here’s how.

1. Open your “System Preferences” and navigate to the “Network” control panel.

2. Make sure that “Wi-Fi” is selected on the left side and then click the “Advanced…” button in the bottom right corner.

3. Click on the “DNS” tab that’s located in-between the “TCP/IP” and “WINS” tabs.

4. Use the +/- buttons below the “DNS Servers” list to configure your DNS.

5. Using the “+” button, add the following DNS server addresses to the top of the list:

8.8.8.8

8.8.4.4

2001:4860:4860::8888 

2001:4860:4860::8844 

6. Click “Apply” to finish.

The addresses at the top of the list will be accessed first. That’s why the new addresses must be placed at the top. You can follow this link to test if you’re DNS settings are configured properly. Once you’ve completed these steps, restart the younity application. Please email support@entangledmedia.net if the problem persists.

The following links are additional step-by-step resources for configuring your DNS settings.

https://developers.google.com/speed/public-dns/docs/using#mac_os

http://osxdaily.com/2015/12/05/change-dns-server-settings-mac-os-x/

Windows

1. Navigate to the “Control Panel”

2. Click on “Network and Internet” and then “Network and Sharing Center”. Then click on “Change adapter settings”.

3. Right-click on “Wireless Network Connection” and then click on “Properties”.

4. Click on the “Networking” tab. In the area that says “This connection uses the following items”, select Internet Protocol Version 4 (TCP/IPv4) and then click “Properties”.

5. Click “Advanced” and then click on the “DNS” tab. Write down the preexisting addresses on the list for future reference and then remove them. Then click “Ok”.

6. Click on “Use the following DNS server addresses” and write down any preexisting addresses listed in the “Preferred DNS server” or “Alternate DNS server” sections.

7. Now, replace those addresses with the following:

For IPv4: 8.8.8.8 and 8.8.4.4

8. Repeat Steps 4-7, using the following IPv6 addresses:

For IPv6: 2001:4860:4860::8888 and 2001:4860:4860::8844

9. Restart your Wi-Fi connection.

You can follow this link to test if you’re DNS settings are configured properly. Once you’ve completed these steps, restart the younity application. Please email support@entangledmedia.net if the problem persists.

The following links are additional step-by-step resources for configuring your DNS settings.

https://developers.google.com/speed/public-dns/docs/using#windows

http://www.howtogeek.com/howto/7406/speed-up-your-web-browsing-with-google-public-dns/

iOS

1. Open the “Settings” app on your iPhone or iPad.

2. Tap on the Wi-Fi section.

3. Tap on the blue-circle “i” icon next to the Wi-Fi network that you’re connected to.

4. Navigate to the “DNS” section underneath the “Router”.

5. Enter the following addresses separated by a comma as shown:

8.8.8.8, 8.8.4.4

6. Toggle your Wi-Fi on and off to restart it.

7. Close out of the app and your settings will be saved automatically.

https://www.igeeksblog.com/how-to-change-dns-on-iphone-ipad/

https://www.dnsoverride.com/

Android

Android users can download this free app and follow its instructions to easily alter their DNS configuration: DNSet

The following link has additional step-by-step guidance for Android-based DNS configuration:

How to Change DNS Settings on Android


If you successfully reconfigure your DNS settings and continue to experience a problem with accessing your files while on a LAN, please feel free to contact support@entangledmedia.net. We’ll do our best to help you find a solution.